Effective Human Resources Helps Main Street Medical Serve Main Street While Benefitting Their Employees

“The variety of services Total HR can provide surprised me.”

“Total HR handled everything without a lapse occurring.”

“We have a give and take that works wonderfully.”

Since healthcare has become such a hot button issue in our time, it is essential to know that you have a first-rate medical provider. In Malone, New York, Main Street Medical specializes in Internal Medicine, providing quality services to their large client base. Since internal medicine deals with the prevention, diagnosis, and treatment of adult diseases, access to such a quality provider is a real positive for a community.

As the married owners of Main Street Medical, Dr. Anjni Bhagat and Dr. Rajiv Shah have to not only treat their patients, but also run their growing practice effectively that employs over 17 people.  Prior to working with Total HR Management, Dr. Anjni Bhagat described the tough challenges that she faced on a daily basis: I was acting as the business manager for my office so I had lots of headaches, hassles and frustrations.

Dr. Anjni Bhagat describes how she was introduced to the possibility of human resources outsourcing: “Cana dropped a brochure off at my office and it was the answer to my prayer.  The hassles and frustrations were getting to be too much. She came in at the right time.”  Cana Tighe is the Human Resources Manager of Total HR management’s New York office. She has developed a great reputation with our clients with her hands-on, detail-oriented work and dedication. But let’s allow Dr. Bhagat to tell the story for herself.

Dr. Anjni Bhagat:

The variety of services Total HR can provide surprised me – it’s so much more than payroll. I also was very pleased with the ease of the transition when Total HR came in. They just slipped right into the practice and handled everything without a lapse occurring. Our employees see Cana as a knowledgeable resource. If someone asked me about my overall experience, I would tell them that Total HR is not only a great service for the business owner or managers, but also a wonderful service for all your employees.

Cana can answer all of their questions about vacation time, benefits and the like. What is so impressive is that she gives them a correct answer right when they need it. I would have to get back to them and sometimes would not be able to find the correct information. Beyond her knowledge, Cana provides us with her presence. Cana is here twice a week and the employees know they have access to her. We have a one-on-one meeting once a week to discuss goals and issues. We have a give and take that works wonderfully.

When asked if she was happy with Total HR’s overall service, Dr. Bhagat proclaimed with a smile: Oh my God, yes – very happy!